Introduction
This Privacy Policy explains how Xeldia Technologies ("Xeldia", "we", "our", or "us") collects, uses, and safeguards your information across our websites, apps, and services (collectively, the "Services"). By using the Services, you agree to the practices described here.
Data we collect
We aim to collect only what we need to run and improve the Services.
- Account data — name, email address, and authentication details when you create an account.
- Usage data — interactions, feature usage, and diagnostics used to improve performance and reliability.
- Device data — device model, operating system, app version, and general (city-level) location derived from IP.
- Support data — information you provide when contacting support or submitting a bug report.
- Payment data — processed by our payment providers; we do not store full card numbers.
How we use data
- To provide, maintain, and improve the Services.
- To authenticate users and secure accounts.
- To respond to support requests and communicate important updates.
- To detect, prevent, and address fraud, abuse, and security incidents.
- To comply with legal obligations.
We do not sell your personal data.
Legal bases (GDPR)
If you are in the European Economic Area or the UK, we process personal data under the following legal bases: performance of a contract, our legitimate interests (such as securing and improving the Services), your consent (where required), and compliance with legal obligations.
Data safety (Google Play)
In line with Google Play's Data Safety requirements, we disclose the following for our Android apps:
- Data collected: account info, app activity, and diagnostics as described above.
- Data shared: limited data shared with service providers for the purposes listed under "Sharing".
- Encryption: data is encrypted in transit using TLS.
- Deletion: you can request account and data deletion at any time (see "Your rights").
Data retention
We retain personal data only as long as necessary to provide the Services and for legitimate business or legal purposes. When no longer needed, data is deleted or anonymized.
Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Request a portable copy of your data.
- Withdraw consent at any time.
To exercise any of these rights, email support@xeldia.com. We will respond within the timeframes required by applicable law.
Security
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitoring — to protect your data. No method of transmission or storage is perfectly secure, but we work continuously to protect your information.
Children's privacy
Our Services are not directed to children under 13 (or the age required by your jurisdiction), and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.
Terms of service
Use of the Services is also governed by our Terms of Service. By accessing the Services you agree to use them lawfully, respect intellectual property, and accept that the Services are provided "as is" to the extent permitted by law. A full Terms of Service document is available on request and will be published here.
Changes to this policy
We may update this policy from time to time. Material changes will be posted here with an updated "Last updated" date, and where appropriate, communicated in-app or by email.
Contact
Questions about privacy? Email our team atsupport@xeldia.com. Our products are available to people in 150+ countries.