How can we help?
One support team for the entire ecosystem. Search the FAQ, report a bug, or reach out directly — we're here.
Frequently asked questions
How do I get help with a specific product?
Every Xeldia product is backed by our unified support team. Use the bug report form below or email support@xeldia.com and mention the product name — we route it to the right division automatically.
What are your support hours?
Our team monitors support around the clock. Most inquiries receive a first response within 24 hours; critical issues affecting availability are prioritized immediately.
How do I request a refund?
See our refund guidelines below. In short: reach out within 14 days of purchase and we will make it right for eligible products.
Where can I check if a service is down?
Our live status page at status.xeldia.com reports real-time availability across every division and region.
How is my data handled?
Privacy is a default across the ecosystem. Read our Privacy Policy for full detail on what we collect, how it is used, and the controls available to you.
Do you offer support in my language?
Our products are available in 150+ countries, and we are expanding language coverage continuously. Write to us in your language and we will do our best to help.
Tell us what went wrong
The more detail you share, the faster we can fix it. Fields marked required help us reproduce the issue.
Refund guidelines
Eligibility
- Requests made within 14 days of purchase.
- Product not performing as described.
- Accidental or duplicate purchases.
- Subscriptions cancelled before renewal are not charged again.
How to request
- 1. Email support@xeldia.com with your order reference.
- 2. Tell us the product and reason for the refund.
- 3. Our team responds within 2 business days.
- 4. Approved refunds return to your original payment method.
Purchases made through the Apple App Store or Google Play are subject to those platforms' refund policies. We're happy to help you navigate them.